buyechina.com:Which cellphone carrier delivers the very best consumer assist

Cellphone shoppers typically decide wireless carriers based mostly on their networks' speed,china phones dimensions and-above all-reliability. But reliability extends to customer service. Will your carrier manage to help when something goes improper? And might you obtain your inquiries answered in a timely trend?With that in head, we done a survey from the country's 4 most significant services providers-AT&T, Sprint, T-Mobile and Verizon Wireless-to determine which delivers the best services and which could use some lessons in buyer appreciation.To get a complete view of each carrier's consumer help options, we visited two of their brick-and-mortar stores, placed two phone calls to their tech-support hotlines and tried to connect with them via their Web services. For our tests, we used purchased phones (instead of review units) to help ensure we received genuine user experiences.

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http://andarticles.com/study-over-50-of-cell-phone-owners-working-with-place-solutions.html br/> Our test beds included an AT&T Motorola Atrix 4G, a Sprint EVO 4G, a T-Mobile G2x and a Verizon Wireless Motorola Droid X.cheap earphones To ensure our testing was fair, we posed the same three concerns to each carrier's services representatives: "How can I tether my phone to my notebook," "How can I upload photos from my phone to Facebook?" and "How do I improve my phone's battery life?"We visited our first AT&T store at 7 p.m. EST on a weekend and waited 20 minutes before Wayne approached us. Despite the small crowd, our customer care rep took the time to demonstrate how to upload a photo to Facebook, making sure we could repeat the steps on our own. He then correctly explained that in order to tether our phone we would have to sign up for a 4GB tethering plan at $45 a month.

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When it came to our battery-life question, the AT&T associate told us to reduce our display brightness, before telling us to look into purchasing a secondary battery or battery charger, skimpy but certainly useful advice.We walked into our second AT&T store at roughly 8 p.m. on a weekend and were immediately greeted by Kim. After showing us how to upload photos to Facebook, she informed us that tethering our phone would require signing up for AT&T's tethering plan. On our battery question, Kim correctly suggested we turn off our phone's radios when not using them and reduce our screen brightness.
AT&T's website was easy to navigate and find answers. After entering our account information, we were promptly connected with Cameron via live chat.china wholesale He told us how to set up a tethering plan and provided us with a person manual for uploading our photos to Facebook. He also helpfully mentioned that apps that update in the background will drain battery and told us to update them less often. The AT&T rep went on to rightly point out that using our phone's 4G connection would put a strain on our battery's performance, but he failed to tell us that using Wi-Fi would be a better choice.